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    Q. I lost my order number, how can I check on the status of my order?
    • You were sent an order confirmation via email from store@clgaming.net. Search your inbox and spam folder for this email to retrieve your order number. If you cannot find your order confirmation info, email store@clgaming.net with your name and the date of your order and we'll look it up for you!
    Q. I just placed an order, how long will it take to get to me?
    • It depends on the shipping method you selected. We ship orders out within 3 business days of receiving them Monday-Friday. Please note, on certain products an extended production timeline will be called out on the product page. Items such as jerseys can take up to 28 business days to produce before shipping.
    Q. What is your return/exchange policy?
    • Custom pieces are made to order and are nonreturnable for fashion related returns. However, we are more than happy to replace any custom orders with quality assurance or order issues. Please reach out to store@clgaming.net with your order number, photos, and a description of the issue and our support team will attend to you within 2 business days. All non custom pieces are valid for a return or exchange within 30 business days of receiving the product. We do not provide shipping labels for returns or exchanges.
    Q. What are your domestic shipping options?
    1. DHL 7-10 Day
    2. DHL 6-8 Day
    3. UPS 5-7 Day
    4. UPS 3-6 Day
    Q. Do you Ship Internationally?
    • Yes! We ship to most countries on the planet. We offer:
      • DHL Budget 7-14 Days; no tracking
      • DHL Local Post 7-14 Days; fully tracked
    Q. I made a mistake with my order, now what?
    • If your order has not yet shipped, our support staff can help you adjust the address or contents. Please email store@clgaming.net as soon as you notice the mistake and our team will be quick to help resolve the issue.